KazamiManage Tickets
Learn how the manage tickets pannel works.
How to Manage Tickets
The ticket management panel allows you to update and manage open tickets on the server. You can view important information and perform actions through the available buttons.
Ticket Panel
When a ticket is created, a panel is displayed with the following information:
Ticket Information
- Created by: Shows the user who created the ticket
- Selected option: Displays the ticket category chosen by the user
- ID: Unique identification number of the ticket
- Time: Date and time when the ticket was created
Ticket Status
The panel displays the current status of the ticket:
- Ticket not claimed: Indicates that no team member has claimed the ticket yet
- A waiting message is displayed for the user to wait while support responds
Action Buttons
The panel offers four main buttons:
Leave Ticket
Removes you from the ticket channel. Use this option if you no longer need to follow the ticket.
Members
View and manage members who have access to the ticket. Allows you to add or remove people from the channel.
Claim
Allows a support team member to claim the ticket, indicating they are working on it. When claiming:
- The status changes from "Ticket not claimed" to claimed
- You become responsible for handling the ticket
- The user knows they are being assisted
Close Ticket
Closes the ticket permanently. Use when:
- The problem has been resolved
- The ticket was created by mistake
- There is no longer a need for support
When a ticket is unassigned, any team member with appropriate permissions can click "Claim" to start handling it.
Best Practices
- Claim the ticket quickly: When you see a new ticket, claim it so the user knows they are being assisted
- Communicate clearly: Keep the user informed about progress
- Close only when resolved: Make sure the problem is fully resolved before closing
- Use Members when needed: Add other team members if you need help with the ticket