Tickets

Access the dashboard

Access the Control Panel according to the previous instructions.

Navigate to tickets

Access the Tickets panel in the main menu.

Select the ticket channel mode

Choose between creating tickets in dedicated channels or in threads within a specific channel using the Ticket Mode selector.

Define the ticket channel or category

Depending on the selected mode, choose the channel or category where tickets will be created.

If you choose channel mode, select below the category where ticket channels will be automatically created.

If you choose thread mode, select the channel where ticket threads will be automatically created, which can be a regular text channel or a forum channel. It's important to remember that in forum channels, tickets can be accessed by any member with permission to view the channel.

Select the ticket support channel

In the Which roles will respond to tickets? option, select the role that will manage and respond to tickets opened by community members.

Configure support role mention

Enable the Mention the role?? option if you want the selected role to respond to tickets to be automatically mentioned when a new ticket is created.

Select where transcripts will be sent

Transcripts are automatically generated files with all ticket content when it is closed.

Use the Where will transcripts be sent? option to select the channel where these files will be sent.

This option is important to keep a record of conversations and interactions that occurred in tickets, but can be left blank if you don't want to store these records.

Access the message creation panel

Open the Configure embed tab to create the message that will be sent to the channel where tickets can be opened.

Customize the message

Fully customize the message using the available text editor, being able to add titles, descriptions, images, etc.

Remember that it's necessary to have at least one description in the message in the Body tab.

Configure buttons or selector

In the Selection Menu tab, choose between adding buttons or a selector so members can open tickets.

Customize the buttons

If you choose the button option, it's possible to add up to 3 different buttons, each one being able to open a different type of ticket.

Remember that at least one configured button is necessary for members to be able to open tickets.

You can customize the button message, style being primary (gray), secondary (blue), success (green) or danger (red), and the emoji that will be displayed next to the text.

Customize the selector

If you choose the selector option, it's possible to add up to 5 different options, each one being able to open a different type of ticket.

Remember that at least one configured option is necessary for members to be able to open tickets.

For the selector, you can customize the selector placeholder, message for each option, description and the emoji that will be displayed next to the text.

Send the message

After finishing customizing the message, click Send so it will be sent to the selected channel for opening tickets.